1. Information We Collect
Fishers Auto Locks may collect information that you voluntarily provide when you contact us, request locksmith services, schedule an appointment, use our website contact or chat widget, communicate with us, or otherwise interact with our business.
This information may include your name, phone number, email address, service location, vehicle information such as year, make, model, VIN, appointment information, and details about the locksmith service requested.
2. How We Use Your Information
We may use information we collect to respond to inquiries, provide automotive locksmith services, schedule and manage appointments, communicate about service requests, provide customer support, process or document transactions, request customer feedback or reviews, prevent fraud or unauthorized vehicle access, improve our services and website, and send communications that you have agreed to receive.
3. SMS and Email Communications
If you affirmatively consent to receive communications from Fishers Auto Locks, we may send informational, transactional, and promotional SMS messages or emails related to inquiries, appointments, services, payments, customer support, review requests, and promotions.
Message frequency varies. Message and data rates may apply. Reply STOP to an SMS message to opt out of future SMS messages. Reply HELP for help. Consent to receive marketing text messages is not a condition of purchasing goods or services from Fishers Auto Locks.
4. Mobile Information and SMS Consent
Mobile information and SMS opt-in consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers that support our communications and business operations when reasonably necessary to provide those services. SMS opt-in consent information is not shared with third parties for their own marketing purposes.
5. Vehicle Ownership, Identity Verification and NASTF/VSP Records
Certain automotive locksmith and vehicle-security services require Fishers Auto Locks to verify the identity of the customer and the customer's ownership of, or lawful authorization to access, the vehicle.
Depending on the service and applicable requirements, we may request, photograph, scan, or otherwise collect information from a valid driver's license or other government-issued identification and documents showing vehicle ownership or authorization, such as vehicle registration, title, insurance documentation, bill of sale, rental or fleet authorization, or other acceptable proof.
When a service involves a security-related transaction performed using Vehicle Security Professional (VSP) credentials through the National Automotive Service Task Force (NASTF) Secure Data Release Model (SDRM), Fishers Auto Locks may collect, use, document, and submit customer, vehicle, identification, ownership, authorization, and service information as required to verify lawful authorization and comply with applicable NASTF, SDRM, vehicle manufacturer, and legal requirements.
Identification and proof-of-ownership or authorization information is used only as reasonably necessary to verify identity and lawful vehicle access, provide the requested locksmith or vehicle-security service, document the transaction, prevent fraud or unauthorized access, and satisfy applicable NASTF/SDRM, manufacturer, regulatory, or legal requirements.
Fishers Auto Locks does not sell identification or proof-of-ownership documentation and does not share it with third parties for advertising or marketing purposes. Information may be disclosed or transmitted when reasonably necessary to NASTF/SDRM, an applicable vehicle manufacturer or authorized security system, service providers acting on our behalf, or government or law-enforcement authorities when required by applicable law or valid legal process.
We limit access to identification and ownership documentation to authorized purposes and take reasonable measures to protect it. We retain such information only for as long as reasonably necessary or required for the applicable transaction, NASTF/SDRM or manufacturer requirements, recordkeeping, fraud prevention, dispute resolution, or legal obligations. Local copies that are no longer required are securely deleted or destroyed in accordance with applicable requirements.
VSP credentials, passwords, security codes, key codes, immobilizer or security information, and other restricted security-related information are not sold, traded, or shared for unrelated purposes. Fishers Auto Locks uses such information only for authorized vehicle-security services and in accordance with applicable NASTF/VSP, SDRM, manufacturer, and legal requirements.
6. How We Share Information
Fishers Auto Locks does not sell personal information. We may disclose information to vendors or service providers that assist with website hosting, customer communications, scheduling, payment processing, analytics, or other operational services when reasonably necessary.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, property, or safety.
7. Website and Technical Information
Our website and the services used to operate it may automatically collect limited technical information such as browser type, device information, IP address, referring pages, and website usage information. Cookies or similar technologies may also be used to support website functionality, security, analytics, and performance.
8. Data Security
We use reasonable administrative and technical measures intended to protect personal information, including sensitive identification and vehicle authorization information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, satisfy NASTF/SDRM or manufacturer requirements, prevent fraud, resolve disputes, and comply with legal obligations.
10. Your Choices
You may choose not to provide certain information, although doing so may prevent us from responding to an inquiry or providing a requested service. You may opt out of SMS messages by replying STOP. You may also contact us regarding questions or requests concerning personal information you have provided to Fishers Auto Locks, subject to applicable recordkeeping and legal requirements.
11. Third-Party Services and Links
Our website may use or link to third-party services. Their privacy practices are governed by their own policies, and Fishers Auto Locks is not responsible for the privacy practices of third-party websites or services.
12. Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
13. Changes to This Privacy Policy
Fishers Auto Locks may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact Fishers Auto Locks:
Email: [email protected]
Phone: (317) 476-1713